At Tervis Central, we’re passionate about providing premium kitchen essentials to cooking enthusiasts worldwide. Below you’ll find answers to our most commonly asked questions about our products, delivery, payments and more. If you can’t find what you’re looking for, our kitchen-enthusiast customer service team is always happy to help at [email protected].

About Our Products

What makes Tervis Central products special?
Our kitchen tools are carefully curated for discerning home cooks and professional chefs who value both quality and functionality. We select premium bakeware, precision measuring tools, and stylish barware that combine durability with thoughtful design.
Do you offer complete kitchen sets?
Yes! Our collections include complete sets of bakeware, cutlery, and measuring tools – perfect for equipping a new kitchen or upgrading your existing tools. Many customers take advantage of our free shipping on orders over £50 to stock up on multiple items.
Are your products suitable for professional kitchens?
Absolutely. Our professional-grade cutlery and durable bakeware are trusted by chefs worldwide. The precision of our measuring tools and food scales meets exacting culinary standards.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout or by visiting the account registration page. Having an account lets you track orders, save your preferences, and makes future purchases quicker.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through our encrypted payment system for your security.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:

Express Shipping: £12.95 flat rate via DHL/FedEx (1-2 day processing + 10-15 day delivery)
Free Standard Shipping: For orders over £50 via EMS (1-2 day processing + 15-25 day delivery)
How long does delivery take?
After 1-2 business days for processing:
– Express: 10-15 business days via DHL/FedEx
– Standard: 15-25 business days via EMS

All orders include end-to-end tracking so you can follow your kitchen essentials’ journey to your doorstep.
Do you ship worldwide?
Yes! We deliver globally to most locations, excluding some remote areas in Asia. All potential duties and taxes are calculated at checkout for complete transparency – no surprise fees upon delivery.
How are fragile items packaged?
Every item – from delicate barware to heavy food scales – is packed with appropriate protective materials. Our packaging is designed to ensure your premium kitchen tools arrive in perfect condition.

Returns & Exchanges

What is your return policy?
We stand behind every product we sell. If you’re not completely satisfied, you may return items within 15 days of delivery for a full refund. Items must be in original condition with all packaging. Our simple online returns process makes it hassle-free.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid shipping label when applicable.
When will I receive my refund?
Refunds are processed within 5 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Additional Questions

What if I have questions not answered here?
Our kitchen-enthusiast customer service team is always happy to help! Contact us at [email protected] and we’ll respond promptly to ensure you have all the information you need about our premium kitchen essentials.
Where is Tervis Central located?
Our warehouse is located at 63 Lisnagelvin Rd, Londonderry, GB CH1W 5ZQ. All orders are carefully packed and shipped from this location by our dedicated team.

From our kitchen to yours,
The Tervis Central Team