Welcome to Tervis Central, your trusted source for premium kitchen essentials. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing terviscentral.com and placing an order, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for home cooks and professional chefs aged 18 years or older who purchase products for personal or professional kitchen use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on terviscentral.com, including text, graphics, logos, and product designs, is the property of Tervis Central or its suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our bakeware, barware, cutlery, measuring tools, and kitchen gadgets. However, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice. If a product becomes unavailable after you place an order, we will notify you promptly.

3. Ordering and Payment

3.1 Order Process

Placing an item in your cart does not reserve it. A contract is formed only when we send your order confirmation email. We reserve the right to refuse any order.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We verify prices as part of our dispatch procedures. If an error is found, we will contact you before processing your order.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Payment is debited when we dispatch your order.

3.4 International Orders

We ship globally except to some Asian regions and remote areas. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days. Processing times may be longer during peak periods.

4.2 Shipping Options

We offer:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: On orders over £50 via EMS (15-25 business days)
Delivery times are estimates and not guaranteed.

4.3 Delivery Issues

You must inspect goods upon delivery and report any damage within 48 hours. For lost parcels, we will investigate with the carrier after 20 business days for standard shipping or 30 business days for free shipping.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt. Items must be:

  • In original, unused condition
  • With all original packaging
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Unpackaged cutlery or scissors
  • Used measuring cups/spoons
  • Barware showing evidence of use
  • Personalized items

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with subject “Return Request: [Order Number]”
  2. Include order number, item(s), and reason
  3. Wait for our authorization with return instructions
  4. Ship to: Tervis Central Returns, 63 Lisnagelvin Rd, Londonderry, GB CH1W 5ZQ
Customers are responsible for return shipping costs unless the return results from our error.

5.4 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and delivery information. We are not responsible for delays or failures caused by incorrect details.

6.2 Product Use

Our products are designed for standard kitchen use. Misuse may void any warranties. Follow all manufacturer instructions for care and maintenance.

6.3 Compliance with Laws

International customers must ensure purchased items comply with their local laws and regulations.

7. Liability Limitations

Tervis Central’s liability is limited to the purchase price of the product. We are not liable for:

  • Consequential or incidental damages
  • Products modified or repaired by unauthorized parties
  • Normal wear and tear
  • Events beyond our reasonable control

8. Privacy and Data Protection

We handle personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our site, you consent to such processing.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions about these Terms or our products, contact our customer service team at [email protected]. We’re committed to providing exceptional service to kitchen enthusiasts worldwide.

From our kitchen to yours,
The Tervis Central Team